hiLISS.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting hiLISS.com, you are accepting the practices described in this Privacy Notice. We will take all necessary measures to fulfill this commitment, including to:

  • ensure that we manage your personal information openly and transparently;
  • Only collect personal information from you that we need in order to offer you the best possible service and customer experience;
  • tell you how we might use your personal information;
  • Let you know if we need to disclose your personal information to anyone else (including anyone overseas) and if so, in what circumstances this might occur;
  • keep your personal information secure;
  • promptly respond to any request by you not to receive direct marketing material from us;
  • make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and
  • ensure that, where appropriate, you can access and correct your personal information.

What sorts of personal information do we collect?

We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to provide to you the best possible service and customer experience.

Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:

  • information that we may require to initially identify you, including your name, home address and your date of birth;
  • information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address;
  • information we may require to confirm your identity, including your driver’s license number, passport details, business name, Medicare card;
  • information that may assist us to confirm your financial position or credit history when you are considering a finance or credit arrangement, including your credit card details, bank details, purchase history or transaction details and loan and credit information where finance arrangements apply.

It would be very unusual for us to need to collect all or even most of the above information from you however the information we will require will depend on the specific service or services that we are providing to you. We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you require from us.

The Act places restrictions on us collecting sensitive information about you (which includes information about your religion, political views, ethnicity, criminal records and sexual preferences). Generally we will not collect this type of information, however we may need to collect some sensitive information if you are applying for a job with us, and you have provided us with your consent to do so.




Why do we require your personal information?


We may use the information we collect about you to:

  • Facilitate your purchases and provide the services you request,
  • Confirm and track your order,
  • Respond to your comments, inquiries and requests,
  • Compare and review your information for errors, omissions and accuracy,
  • Prevent and detect fraud or abuse,
  • Provide and improve our services and product offerings, and develop new ones,
  • Improve marketing and promotional efforts, and overall customer experience,
  • Identify your product and service preferences,
  • Offer you personalized content, including by providing customized content and advertising,
  • Understand our customer demographics, preferences, interests, and behavior,
  • Administer and fulfill our contests and other promotions,
  • Process or respond to your application for current or future career opportunities,
  • Contact you regarding products and services (of Blue Nile or our partners) that we believe may be of interest to you, and
  • Other uses with your consent.

We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.

We value your comments, feedback, testimonials, etc., which help us improve our services and products.




How do we collect your personal information?

The means by which we collect your personal information will depend on the nature of the service that we are providing to you.

We may collect your personal information:

(a) directly from you, either in person or over the phone;

(b) when you place an order via the Website;

(c) when you interact with the Website; or

(d) from other sources.

We will always collect your personal information directly from you unless it is impracticable to do so. This would usually be done through the Website when you elect to disclose your personal information to us for a particular purpose.

Your personal information will not be collected if you are only browsing the Website but we do use cookies to better tailor our information and our services to meet your needs. A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies are used to enhance your interaction and convenience in using the Website and we do not use cookies to record any of your personal information. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Where we are collecting your personal information, we will remind you of the following at the time of collecting your personal information:

(i) our details, including our contact details;

(ii) that we are collecting your information and the reasons why we are collecting your information;

(iii) if the collection is required or authorized by law, the details of the law, court or tribunal order;

(iv) what happens if we cannot collect your personal information;

(v) any third parties to whom we may disclose the personal information;

(vi) how you can access and correct your personal information;

(vii) how you can complain about any breach of the APPs and how we will handle any such complaints; and

(viii) whether your personal information is likely to be disclosed to anyone overseas and if practicable, the countries in which those recipients are located.

Do we share your personal information with others?

We may share your personal information with other companies that are related to hiLISS or with any Recipient Party. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you consent to your personal information being shared with our related entities and with any one or more of the Recipient Parties.

We deal with third party service providers who may assist us with a variety of functions including with research, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, facilitating credit arrangements, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, online competitions, responding to customer queries and complaints or technology services. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to us disclosing your personal information to our third party service providers. Where we engage third party service providers to perform services for us, those third parties may be required to handle or deal with your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied and we will make all reasonable enquiries to try to ensure that this is the case.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions. Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).

How can you seek to correct your personal information?

We do what we can to ensure that the information we hold about you is accurate, complete, up-to-date, relevant and not misleading. To assist us to do this, please ensure that you provide us with correct information at the time you provide it to us and immediately inform us if your details change at any time. If we are concerned that any of your information is inaccurate, incomplete, out-of-date, irrelevant or misleading, or if you request that we correct any of your information, then we will take all reasonable steps to correct the information to ensure that it is accurate, complete, up-to-date, relevant and not misleading in the context of the purpose for which it is held.

If we correct any of your personal information and that information has previously been disclosed to another entity that is required to comply with the APPs, then, upon your request to do so, we will take reasonable steps to notify that other entity of the correction unless such notification is impracticable or unlawful.

If we refuse to correct your personal information following a request by you to do so, then we will provide you with a written notice confirming:

(a) the reason for such refusal; and

(b) the procedure to complain about the refusal.

If we refuse to correct your personal information following a request by you to do so and you request that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading then we will take reasonable steps to associate the statement with the information so that the statement is apparent to users of the information.

We will respond to any requests regarding the correction of your personal information within a reasonable period after the request is made.

We will not charge you for any request to correct your personal information, nor will we pass on to you any costs incurred by us in correcting your personal information or for associating a statement with your personal information.


What if you want to make a complaint about some aspect of our privacy procedures?

We are committed to maintaining and protecting your privacy but it is possible that in limited circumstances, mistakes might be made. If you are concerned with the way your personal information has been handled then you are entitled to make a complaint. If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.

Once your custom-printed order is placed, it immediately goes into a delivery queue. While the majority of our orders will print and ship within 48 hours, an order may occasionally take up to 3 business days to delivery.  If your order has not shipped after 3 business days (Monday through Friday), please contact our support, and we’ll be happy to assist!


How much is shipping and delivery?

You can find this out after you have placed your items in the shopping cart and proceeded to the cart page.

While visiting your cart, you’ll be able to view an estimated shipping cost for the chosen items before heading to the checkout to place an order. From there, once you’ve provided the delivery address and chosen a shipping method the final costs will be calculated and shown on screen. Easy!

You don’t need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalized so this is when you can fill those out.

Who will deliver my order?

We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, DHL, as well as the distribution expertise of local postal services including USPS to get your order to your doorstep as soon as possible.

For this reason, tracking is not always available.

If your order is being sent by a trackable service, these details will be included on the shipping email we send you, and also on your orders page.

What if my order is later than expected?

If your order hasn’t reached you within the expected number of business days, the best first step is to contact your local post office in case they are holding the package for you. You’d be surprised how often this is the case!

You can check on the progress of your order up until it gets shipped.

If you feel that your order is taking much longer than it should, you’ve allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we’ll work with you to find a solution.  When contacting us, let us know your order number and the full correct delivery address so our amazing support team can assist you as quickly as possible!

E-mail address:  service@hiliss.com